Database Administrator

Posted 5/23/19

ProKids is seeking a part-time (20 hours/week) database administrator who will maintain and update the CRM system as well as act as the primary data resource for the organization. We are looking for a collaborative, strategic problem-solver who can help the organization utilize fundraising data to further current and future goals and objectives. The ideal candidate will have experience with Raiser’s Edge or a similar system.

To apply, please submit your resume and cover letter to ProKids via email by June 21, 2019.

Note that ProKids does not accept phone call inquiries.

Position Summary: Responsible for maintaining, updating, and usability of organization’s CRM system and acting as the primary resource and knowledge base for this system. The Database Administrator supports the organization’s strategic use of data to further current and future fundraising goals and objectives.

Experience: Knowledge and experience with Raiser’s Edge or other donor management database software required. Superior knowledge of Microsoft Office software, including Excel, PowerPoint, and Word. Experience with Constant Contact preferred. Knowledge of child welfare issues, nonprofit, fundraising, and volunteer management preferred.

Supervisor: Community Director

Supervision Exercised: Delegation of responsibilities to volunteer(s) as necessary for the operation of ProKids.

Responsibilities

1. Responsible for ProKids donor CRM system, currently Raiser’s Edge and Raiser’s Edge NXT. Duties include but are not limited to:
• Donations
o Process all incoming gifts, including making deposits.
o Ensure the timely mailing and tracking of all acknowledgement letters.
o Collaborate with Business Operations for monthly reconciliation, reporting, and budgeting.

• Events
o Ensure appropriate invitation lists are created, segmented, accurate, and set up prior to need.
o Ensure the timely mailing of all invitations.
o Coordinate and track all event registrations.
o Coordinate the tracking of all event expenses and revenue for accurate analysis and reporting.
o Provide reports on attendance, projections, analysis and Moves Management for future decisions.

• Cultivation & Solicitation Mailings
o Ensure appropriate mailing lists are created, segmented, accurate, and set up prior to need.
o Gather all necessary cultivation or solicitation materials and ensure they are merged, printed, collated and mailed to all constituencies on schedule.
o Track all mailings.
o Provide reports on attendance, projections, analysis and Moves Management for future decisions.
o Identify and conduct prospect research to support cultivation efforts.

• Reporting
o Create, manage, and initiate all development queries and needed reports that deliver actionable data to Development staff. Including campaign and event analysis.
o Create, manage, and initiate dashboards and folders within the CRM for easy access.

2. Train new and existing staff on best use of database and data entry procedures. Provide ongoing coaching and support to ensure the database is used effectively. Manage all user accounts and troubleshoot issues as they arise.

3. Maintain sufficient knowledge of the work of the Development Team to be able to answer questions and predict needs.

4. Maintain data integrity and accuracy, as well as implementing all global changes, imports and other global database functions. Ensure that the database provides the required information for planning and is used to its fullest capacity.

5. Ensure database security is maintained and updated as indicated.

6. Maintain documentation on all procedures and best practices. Update existing documentation as new processes are discovered, changes are requested, or issues are found. Ensure that all documentation is stored and archived in appropriate places. Translate documented workflow and process into end user documents and training materials.

7. Ensure the effective representation of ProKids to external organizations and individuals.

8. Communicate need for volunteers and provide assistance in designing and implementing volunteer training. Supervise, manage, support, evaluate, and communicate on-going status of volunteers.

9. Assist with the setting and evaluation of all agency goals and objectives, including but not limited to:
• Recommendation for program changes and improvements.
• Providing raw data.
• Prospect and donor movement and cause analysis.
• Communicating all financial needs and expenses.

10. Attend & provide assistance with all agency activities and events as required or requested.

11. Perform duties in accordance with ProKids objectives and in compliance with relevant standards and agency commitments.

12. Attend all staff meetings and establish good teamwork with co-workers.

13. Other duties as assigned by Supervisor.

Skills and Abilities

1. Computer skills required:
• Knowledge and experience with Raiser’s Edge or other donor management database software.
• Superior knowledge of MS Office software, including Excel, PowerPoint, and Word.
• Experience with Constant Contact.
• Ability to maintain skill level as technology changes and advances.

2. Other skills and abilities preferred:
• Strong interpersonal, written, and verbal communication skills.
• Self-motivated with the ability to exercise considerable independence in the performance of day-to-day duties.
• Superior attention to detail.
• Highly organized, especially as it relates to time management and prioritization.
• Ability to multi-task, work in a fast-paced office and manage multiple priorities and deadlines with accuracy.
• Excellent analytical and problem-solving skills; solution-oriented.
• May be required to occasionally work irregular hours, nights and weekends as required for the operation of ProKids.
• Adherence to strict confidentiality of volunteer and donor related information, as well as all gift information, files, documents, and reports.

3. Physical demands:
• Will operate a PC.
• Required to talk or hear, often in large crowds or busy environments.
• Regularly required to walk and reach with hands and arms.
• Rarely lift and/or move up to 10 pounds.

Program: Community Development

Team Responsibility: Development & implementation of Benevon methods & fundraising plans and activities to reach budget objectives. Provides a variety of opportunities to learn about the children ProKids serves and the outcome of the services provided by ProKids. Informs the Community about various ways to become involved with ProKids. Monitors the entire experience of The Committed Community with a specialized focus on deepening and broadening their involvement through cultivation activities and events.